Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using SepticCosts.com, including:

• Quote Request Forms: Name, email address, phone number, ZIP code, service type, property details, and any additional notes you provide.
• Contact Form: Name, email address, and message content.
• Price Reports: Service type, price paid, ZIP code, and optional provider name.
• Provider Accounts: Email address for authentication, company information, and service details when claiming a business profile.

2. How We Use Your Information

We use the information we collect to:

• Connect homeowners with local septic service providers
• Send quote requests to matched providers in your area
• Display aggregated pricing data on our site (no personal information is shown publicly)
• Respond to your inquiries and support requests
• Improve our services and user experience
• Send providers notifications about new leads (if they have claimed a profile)

3. Information Sharing

When you submit a quote request, your contact information is shared with septic service providers matched to your area so they can respond to your request. We do not sell your personal information to third parties for marketing purposes.

We may share your information with:

• Matched Service Providers: Your name, phone, email, and service details when you request quotes.
• Service Providers (Supabase, Vercel, Resend): We use third-party services to host our platform, store data, and send email notifications. These providers process your data on our behalf.
• Legal Requirements: If required by law, regulation, or legal process.

4. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security policies. We use HTTPS encryption for all data transmission. While we implement industry-standard security measures, no method of electronic storage is 100% secure.

5. Cookies and Analytics

We use essential cookies to maintain user sessions for authenticated provider accounts. We may use analytics tools to understand how visitors use our site. We do not use cookies for advertising purposes.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your data
• Opt out of receiving communications from us
• Request that providers delete your quote request information

To exercise any of these rights, contact us at septiccosts@gmail.com.

7. Children's Privacy

SepticCosts.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or our data practices, contact us at septiccosts@gmail.com.